can not change MOH

[Ahmed Tarek]

hi experts!

i tried to change current Hold Music but it not working, i follow below steps:

Step 1: Go to Media Resources > MOH Audio File Management.

upload file ( wav format ) - but first it show as file in use than i uploaded again as show Translation Complete

Step 2: Go to Media Resource > Music on Hold Audio Source

Step 3: Click the add new button

Step 4: Enter the Media Stream Number, MOH Audio Source Name, select the MOH Audio source file (this should be the file we just uploaded), Click the save button

Step 5: Go to Device > Phone

Step 6: Scroll down to User Hold MOH Audio Source and Network Hold MOH Audio Source and set them to your newly created MOH source.

Step 7: Go to Call routing > Directory Number

Step 8: Scroll down to the Directory Number settings section and change the User Hold MOH Audio Source and Network Hold MOH Audio Source to our new MOH

but it not working

[b.winter]

Have you uploaded the file on all CUCM-nodes? The file will not get transferred to all CUCM-nodes automatically. You need to do it manually.

[Ahmed Tarek]

thanks B.Winter for reply

i uploaded only to publisher, how can i upload manually to all nodes ?

i have 1 publisher 3 subscribers

[Ahmed Tarek]

do you mean access to each sub GUI and try?

i will check

[b.winter]

Yes, login to every Sub and do the same steps for uploading the new audio file

[Ahmed Tarek]

i uploaded the file to each node with same result not working.

but i see file after uploaded be in use, i mean i can`t select it or even deleted

[Ahmed Tarek]

Dears, Any Update ?

[b.winter]

Where can't you select the file? Can you make screenshots of the MoH-file config page and a device?

[Ahmed Tarek]

thanks for your reply, pls find 2 screen shoot 1 for publisher second for subscriber also for device and directry no

[b.winter]

Looks good in this screenshots, but what exactly is not working now?
Do you don't here the new file playing?

[Ahmed Tarek]

i don`t hear what i select ( birds wav file ) i hear an other one

[b.winter · Accepted solution]

You have to be aware, that there is a more complex selection algorithm, which Moh-file source gets selected:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/8x/moh.html

The easiest way to test it, is to set both phones with the same moh file.

[Ahmed Tarek]

i do it for 2 ip phone ( same MOH ) but not working

[b.winter]

Then you need to get the CUCM logs and check, why CUCM is still selecting the other file. Without that, it's hard to say where the error might be.

[Ahmed Tarek]

that is right , i will check and feedback you, thanks a lot