Cannot Restore Backup Tar Files to CUCM 7.1.3

[joshua.falso]

I am trying to restore a previous backup to my CUCM but am unable to get the CUCM to recognize the tar file. I tried using the restore wizard but it does not allow me to select a tar file from the Acnode server that all of my backups are stored.

I then tried to use the CLI but kept receiving the error that the CUCM could not find the file. I tried several different syntax variations but all come back with that same error.

The Acnode and CUCM are communicating but no file transfer will take place. Anyone have any idea's?

[anchoudh · Accepted solution]

Hi,

Please refer the DRS link as given below,

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/drs/7_1_2/drsag712.html#wp42127

To back up data to a remote device on the network, you must have an SFTP server that is configured. Cisco allows you to use any SFTP server product but recommends SFTP products that have been certified with Cisco through the Cisco Technology Developer Partner program (CTDP). CTDP partners, such as GlobalSCAPE, certify their products with specified version of Cisco Unified Communications Manager. For information on which vendors have certified their products with your version of Cisco Unified Communications Manager, refer to the following URL:

http://www.cisco.com/pcgi-bin/ctdp/Search.pl

For information on using GlobalSCAPE with supported Cisco Unified Communications versions, refer to the following URL:

http://www.globalscape.com/gsftps/cisco.aspx

Before you restore Cisco Unified Communications Manager, ensure that the Cisco Unified Communications Manager version that is installed on the server matches the version of the backup file that you want to restore. The Disaster Recovery System supports only matching versions of Cisco Unified Communications Manager for restore. For example, the Disaster Recovery System does not allow a restore from version 7.0(1).1000-1 to version 7.1(2).1000-1, or from version 7.1(2).1000-1 to version 7.1(2).1000-2. (The last parts of the version number change when you install a service release or an engineering special.) In essence, the product version needs to match, end-to-end, for the Disaster Recovery System to run a successful Cisco Unified Communications Manager database restore. Disaster Recovery System adheres to strict version checking and allows restore only between matching versions of Cisco Unified Communications Manager.

Thanks,

Anand