CCUM 8.X HUNT PILOT to VM

[jguremka1]

Experts,

I would like to set up hunt group (including 3 extensions) with no answer to the VM, so what I did after spending long time:

1) Configured Line group

2)Configured Line List

3)Configured Hunt Pilot

4)created CTI user with VM and in hunt pilot:Forward Hunt No Answer to CTI extension with VM CSS is right, Forward Hunt Busy same thing.  When I dial CTI user I have call redirected to the VM however when I use hunt pilot number all is ok phones ring but I get the final redirected to the main VM greeting "Hello Cisco Unity messaging system from the touch phone you might dill extension any time otherwise ...... "

is there way to fix it or use other way to use hunt pilot with VM ?

Thank You

[Rob Huffman]

Hi there,

Let's say the Hunt Pilot number is 5000 and the mailbox you want to use is 2355 (the CTI # you set up). Set the Hunt Pilot to Forward (CFNA/CFB) to the Unity Connection Pilot # .

Create a mailbox for 2355 (you already have this) and add 5000 as an Alternate Extension under 2355. When the call routes through to Unity via the Hunt Pilot No Answer Unity Connection should see the CLID of 5000 which will then be connected to the Mailbox on 2355.

Cheers!

Rob

[jguremka1]

Thank You Rob,  so the Alternate Extension would be under CUCA or Unity? I can not find that.

[jguremka1]

I think I found it under USER> EDIT TRANSFER RULE (ALTERNATE) TRANSFER CALL TO EXTENSION which I choose hunt number 

still no luck 

[jguremka1]

I put dummy ext number in the Called Party Transform mask and it works but the timing is wrong - I get 3 ring on the first ext , 2 rings on the second and then VM ...... the 3rd extension does not even ring

[Rob Huffman · Accepted solution]

Hi there,

Sorry for the delay :) This should be all you need to do under the existing mailbox (2355 in our example)

To Add an Alternate Extension to an Individual User Account

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Step 1 In Cisco Unity Connection Administration, find the user account for which you want to add an alternate extension.

Step 2 On the Edit menu, select Alternate Extensions.

Step 3 On the Alternate Extensions page, select Add New.

Step 4 On the New Alternate Extension page, in the Phone Type list, select the applicable phone.

Step 5 In the Display Name field, enter a description of the alternate extension.

Step 6 In the Phone Number field, enter the phone number of the alternate extension.

Step 7 Select Save.

Cheers!

Rob

[jguremka1]

Rob - You are life saver - Thank You - it works like a charm!!!!

I have to adjust time of ring for each extension but this is separate.

Thank You So Much for your help!!!