CCX Un-expected Shutdown

[Helmi Muzammil]

Hi All,

I have some problem with my CCX. lately, my UCCX often un-expected shutdown..

i'm looking for the logs in event viewer and found this log :

"CCX The previous system shutdown at 9:37:26 AM on 12/22/2011 was unexpected. "

before that log, appear another log :

"Failed GET SENSOR READING, sensor 9"

can you help me what's the root cause?  are the problem is not updated firmware on server? or  bug?

Thanks

[Gajanan Pande]

Pls post yout UCCX's complete version details ( including SU/SR if any ).

GP.

[Helmi Muzammil]

Hii Gajanan Pande,

Thanks for the reply

Our UCCX is installed on MCS 7845 on windows 2003 server sp 1 with

7.0(1)SR05_Build504 version

[Gajanan Pande]

Thanks for the details. I dont have full logs in this case but I looked at similar issues handled in TAC cases & 99% of the times ILO is the root cause. Upgrading ILO drivers to the latest versions will fix abrupt reboot issue & stop ILO related event viewer warnings. In same cases, Even the OS needs to be patched to the latest release.

My recommendation to you would be to open a Cisco TAC case for this issue, who will validate Cisco application side & then engage HP Support to validate ILO side.

Remember to rate the post if above detail helps.

GP.