Cisco 9800 series phones not connecting with Jabber.

[Tripp]

Hello, 

I just received some new 9851 and 9861 phones and cannot get the phone services to connect with jabber.  I have CUCM 12.5.1.14900-63 and IM and Presence is 12.5.1.14900-4

[Maren Mahoney]

What do you mean by "cannot get the phone services to connect with jabber"? Do you mean the phones cannot make phone calls to Jabber endpoints? Or do you mean that you built the phones in CUCM as Jabber devices? Or what what did you mean?

Maren

[Tripp]

I apologize, that I'm probably asking the wrong questions.  I cant get the new model phones connected to jabber.  Only 9861s

 

[Roger Kallberg]

What rights have you assigned to the end user in CM?

[Tripp]

[Tripp · Accepted solution]

Restarting Cisco CTIManager seems to have fixed the issue. 

[Maren Mahoney]

@Tripp: Thank you for sharing your solution! It helps the folks that follow later. -- Maren