Cisco Attendant Console Business Edition 9.0-Distribution Algorithms

[Vaijanath Sonvane]

Hi,

If multiple attendant console operators are available, what are the different types of distribution algorithms (such as longest idle, circular) supported in CUBAC 9.0? how to define it?

Thanks

VJ.

[Jonathan Schulenberg · Accepted solution]

By default it will alert all operators simultaniously. If you enable Forced Delivery it will round-robin the delivery:

Forced Delivery—select to make the queue a forced delivery queue. This makes an enquiry call
from the CTI Port to the next attendant handset in a circular, round-robin pattern. Attendants receive calls in a specific order (determined by the order in which they log in), and after the last receives a call, the first receives the next one. Attendants are skipped if they are still busy on a previous call.

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[Vaijanath Sonvane]

Hi Johathan,

Thank you for your help.

VJ.