10-30-2012 06:09 PM - edited 03-19-2019 05:48 AM
Hi,
If multiple attendant console operators are available, what are the different types of distribution algorithms (such as longest idle, circular) supported in CUBAC 9.0? how to define it?
Thanks
VJ.
Solved! Go to Solution.
10-31-2012 04:38 AM
By default it will alert all operators simultaniously. If you enable Forced Delivery it will round-robin the delivery:
Forced Delivery—select to make the queue a forced delivery queue. This makes an enquiry call
from the CTI Port to the next attendant handset in a circular, round-robin pattern. Attendants receive calls in a specific order (determined by the order in which they log in), and after the last receives a call, the first receives the next one. Attendants are skipped if they are still busy on a previous call.
Please remember to rate helpful responses and identify helpful or correct answers.
10-31-2012 04:38 AM
By default it will alert all operators simultaniously. If you enable Forced Delivery it will round-robin the delivery:
Forced Delivery—select to make the queue a forced delivery queue. This makes an enquiry call
from the CTI Port to the next attendant handset in a circular, round-robin pattern. Attendants receive calls in a specific order (determined by the order in which they log in), and after the last receives a call, the first receives the next one. Attendants are skipped if they are still busy on a previous call.
Please remember to rate helpful responses and identify helpful or correct answers.
11-01-2012 05:32 AM
Hi Johathan,
Thank you for your help.
VJ.
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