Please can you advise where can I find out if Finesse which will be running on CUCM v11.5 and using SIP trunks going to our cluster which houses the UCCX v11.5 platform and the CRM being presently used by a customer on a PBX in the Cloud is ACT. I ha...
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Hi So we have two line groups. LG1Top DownRNA = 15 SecondsExt1 > Ext2 > Ext3 > Ext4No Answer = Try next member then try next group. LG2Top Down RNA 15Ext3 onlyNo Answer = Try next member then try next group. We have the Hunt Pilot set to CFNA at 75 s...
We have had RCC working with OCS and now Lync for well over a year now but have been having the same issue with both integrations. Users will randomly lose RCC and phone presence capabilities, not all users, random users across the organization. th...
Hello,Any thoughts on this error message from Exchange 2010, will be highly appreciated ms-diagnostics: 15602;source="XXXXX01.YYYYY.local";reason="The Unified Messaging server is not authorized to accept calls from this SIP peer." Fault: external cal...
I trying to do a migrate with PCD 11.5 and I get this error: An error occurred while displaying the data returned from Cisco Prime Collaboration Deployment: obj.entities is null. This usually means the data returned was missing some critical pieces o...
Resolved! how to create new user for cisco finesse
how to i create a new entry using extension no. for cisco finesse?current existing user have use it
Dears, i have cucm 9.1 and cisco jabber for windows 11.7.no cup installed and no ldap integration.all the users are created manually. the cucm server has no DNS address configure on it , but there is a domain controller and dns server on the network...
Resolved! Changing CUCM IP to FQDN
Hello Experts, Even though there are a lot of threads for changing CUCM IP address to FQDN, I need to make sure I will not break my IPT in the process. I have the following in my UC environment: 1) CUCM (Configured with IP under System>Server. Has no...
Dear all,Am having CUCM v8 with H323 GW having Fxo cards, our service provider doesnt support DID feature.After configuring MVA i use my cell phone (771232244) to call the fxo line (05449604- voice-port 0/1/3), i hear fast busy signal after one ring....
All: Per my previous thread, has anyone used NM-CUE (or NME-CUE) with an SM-NM-ADPTR on ISR G2? I'm attemping a TFTP BootLoader recovery. I've recovered AIM-CUE dozens of times on Cisco UC500/UC520, but this is the first time with NM-CUE. Onc...
I am building a production script in which I need to identify the location of the calling number by the NPA of the ANI so the reports show how many calls are coming from specific states. I have the ANI String value set to "" so each call populates t...
....I'm struggling with a some hunt group stuff and I can't spot where. CUCM 10.5.2I've had some new SIP numbers added to our platform, configured dial peers and translation profiles on the CUBE; CTI route points to forward to external numbers (worki...
I was wondering if anyone knew of an effective method of enforcing authentication against an approved list in Spark. Currently, as I understand it, if I setup Spark on a device in my internal network that has access to my file server then that device...
I was under the impression that the DX series endpoints support extension mobility, however after enabling the devices and verifying our cluster has EM working appropriately, the EM option still isn't showing up on the DX's. The release notes for th...
We currently have a main phone line (309-473-2322) that just rings directly to our secretaries. I would like to replace that main line with a call handler so that incoming calls hit that call handler first and redirect some calls based on the options...
