Hi there. Please see attached. I have a Jabber user, CUCM and Unity integrated and authenticated. They can access the two messages you see in the PNG. They can make and receive calls and all is functioning correctly - except the following: the circled computer icon at the bottom denotes that they may only use the computer for dialling as that is what is selected - if they click 'Call Voicemail' link, this will not work - the call rings out busy, even though they can access the actual messages you see. I have enabled IMAP, etc in the Class of Service in Unity.
Is this the default action? We're just setting Jabber. My client has a handset associated also; once the handset is used in Jabber to call voicemail, that link will work and the phone makes the connection. However, like the first client, if I select 'Use my computer' in Call Settings (phone icon), it rings busy when I click the link?
