01-14-2013 02:57 AM
Hi
deployment cpc-assurance-9.0.0-21354-medium.ova - everything is OK, but when logging on https://ip-address don't working display a login
P.S.
1. All services start
2. Don't working login page in iE8, iE9, iE10, Firefox 11
3. everything is done according to the documentation - http://www.cisco.com/en/US/docs/net_mgmt/prime/collaboration/9.0/quick/start/guide/Cisco_Prime_Collaboration_9.html
01-14-2013 01:49 PM
Hi
Were there any errors you saw during installation ?
We might need a webex to take a look. Looks like something in the install went wrong eventhough you did everything correct, but hard to say without checking.
can you email ask-primecollab@cisco.com and let me know what is a good time for you this week to take a look at this.
thx
Prem
01-14-2013 11:05 PM
Hi
Installation error was not, and not once did the deployment
1. In an attachment, show application status cpcm
2. actually login page but it's empty ( See Screen1 )
3. For example page https://ip-address/cwportal/login.jsp opens ( See Screen2 )
P.S. I can give access to the console if needed vmvare
01-24-2013 07:44 AM
Hi
same here. I get an empty page. Were you able to solve this?
Thanks
Tino
01-25-2013 01:55 AM
some additional info:
I´ve checked the running services with a little help of the DocWiki. all Services are running, except IPIUDataServer which is missing at all.
SSHD is running, but I´m not able to login via SSH. Tried this from localhost and my local PC.
01-28-2013 02:02 PM
Hi
Can we have a webex sometime this week to take a look. What timezone are you in.
email me at prchandr@cisco.com and we can setup a time to troubleshoot this with an engineer
thx
Prem
01-29-2013 11:21 PM
Thanks to Prem and Gopal, I´ve got a workaround:
Use Firefox and make sure it is set to English.
01-28-2013 02:03 PM
Hi
can we have a webex to take a look and figure this out. What timezone are you in.
Email me at prchandr@cisco.com
thx
Prem
01-17-2013 11:24 AM
Hi
If you can give me access to the console i can check the logs and see what the issue is
You can email me at prchandr@cisco.com.
Also if remote access doesnt work then we can have webex early next week and i can check it
thx
Prem
01-24-2013 02:48 PM
Hi
Sorry for the delay. I am checking now but when I login as prchandr with the creds you send me via email it says
invalid credentails. Are the creds you send me still valid for user prchandr
For root when i ssh i get the following. Can you let me know the right creds so I can get this checked.
You can send it to prchandr@cisco.com.
Permission denied, please try again.
root@78.24.77.150's password:
Permission denied (publickey,gssapi-with-mic,password).
sjc-vpn2-1405:~ prchandr$
thx
Prem
01-28-2013 03:07 PM
I had to remove the product, it does not work, checked more than once, and not only me. You simply deploy the product and see for
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