Cisco Prime Collaboration connection SFTP

[arthurblackmouth]

Hi everyone

I've been trying to connect to Cisco Prime Collaboation Assurance 10.6 with Filezilla through SFTP protocol but I could not connect.

Do you know if I have to make some different to achieve the connection on CPC Server?

Attach the image with the error. 

Thank you

[Aman Soi]

Hi Arthur,

The attached snasphot shows that you are trying to use ftp protocol while the response message from sftp server requires SSH.Can u change to SSH and check?

Further.I can see few bugs related to backup/restore

PCA restore fails when backup is done over ftp.

CSCum87638

Description

PCA Backup requires SSH access for SFTP causing failures

CSCum88682

Description

Symptom:
When trying to generate a backup from Prime Collaboration Assurance and store it to a secure SFTP server which is blocking SSH, the backup job will fail

Conditions:
Attempt to use a secure SFTP server blocking SSH.

Workaround:
Fix is available in Service Pack 1

regds,

aman

[arthurblackmouth]

Hi Aman

Thank you for you answer.

I tried using this address sftp://XX.XX.XX.XX, but now I have another error:

Status: Connecting to XX.XX.XX.XX:26...

Response: fzSftp started, protocol_version=2

Command: open "root@XX.XX.XX.XX" 26

Command: Pass: ***********

Error: Authentication failed.

Error: Critical error: Could not connect to server

However, user and password are correct, I tried to login with the same credentials through CLI and I didn't have any problem.

It could be a root user problem?

Regards.

Arthur

[Aman Soi]

Hi Arthur,

Suggest opening TAC case since u are able to login from CLI through SSH which uses TCP port 26 with same credentials ?

Are u trying to take backup?

regds,

aman

[arthurblackmouth]

Hi Aman

I followed the next steps and now it's working

1. Login as root, enter the following below, more than likely you are in root patch mode.
2. Input: passwd (this will ask to change the passwd but you can use the same one that you already have)
3. Cd /opt/emms/emsam/bin/
4. ./enableRoot.sh (this will restart the ssh process)
5. After this you should be able to login into winscp or filezilla.

Regards

Arthur

[Aman Soi]

thanks for updates[+5]

Is this documented in Cisco?

regds,

aman

[arthurblackmouth]

Yes it is, the TAC helped me

Regards

Arthur