Cisco UAC Standard “How to?” Video Series

[kimal]

Check out the "how to" videos for Cisco UAC Standard.  Let us know what you think or what questions you may have!

New Server Less UAC Standard Console Standard

How to Add a Personal Directory Group using Cisco UAC Standard version 10.0

How to Answer Incoming Calls using Cisco UAC Standard version 10.0

How to Join two Incoming Calls using Cisco UAC Standard version 10.0

How to Park Calls using Cisco UAC Standard version 10.0

Transferring Calls using Cisco UAC Standard version 10.0

How to create a Conference using Cisco UAC Standard version 10.0

[Joshua Learn]

You might consider uploading the videos at a higher resolution so they are easier to follow.  Thanks!

[kimal]

Thanks so much for flagging the low resolution issue.

I am contacting the file originators to resolve.

Appreciate your taking your time to reach out.

Very best,

Kim

[Wilson Samuel]

Thanks for the video post.

However where to download the Standard Attendant Console from? The standard software library just has the Unified Attendant Consoles not the 10.x ones.

More over, the 10.0 Install and Upgrade guide is a broken link and the 10.5, DOESNT mention where to get the software from!

Thanks.

[mawindha]

For some strange reason the link to this document is not working when using Firefox as a browser. We are looking into this issue.

To download the software:

1. Go to http://www.cisco.com/go/ac
2. Create a login/password for the site (this is independent of your Cisco.com login)
3. In the left menu, click "Downloads"
4. Select the desired product:
   • Cisco Unified Attendant Console Standard
5. Click the Download button for the latest version

The .zip file includes the Cisco Unified Attendant Console software and links to the product documentation.

Standard installs with a 10 day evaluation license out of the box. This can be extended to 60 days by completing the following steps:

IMPORTANT: It is not technically possible to extend a 60 day evaluation license!!!

1. Install the UAC Standard application
2. In the UAC Standard application, go to Help > About Cisco Unified Attendant Console Standard. Click the Register button.
3. Copy the Machine Code (8-character code)
4. Go back to http://www.cisco.com/go/ac
5. In the left menu, click "Activate Evaluation Software"
6. Complete the reseller and customer information screens
7. Enter the Machine Code from step 2 into the Registration Code field
8. The person going through this registration process will receive via email a license file (.rgf file)
9. Copy the .rgf file to the UAC Standard PC
10. Go back to UAC Standard's Help > About Cisco Unified Attendant Console Standard, click Register
11. Click the File Registration radio button, browse to and upload the .rgf file

Thanks,

Matt

[JAY ALLEN]

this was an awesome overview of the product.  Many thanks!!

[spoonek]

Not helpful. How about a video installing the software on the attendant's computer?  I'm stuck installing the software.  Prompted for server, userID and password and I get a fail to connect message.  The CUCM configuration was already completed and everything was working o the attendant's previous computer.  Not sure what to do at this point.