Hi Gerry,
Did you try the "view sample file" option shown here?
Inserting Contacts To insert contacts from a CSV file, do the following: Step 1 Choose Bulk Administration > Insert Contacts. The Insert Contacts Configuration page appears. Step 2 Under Insert Contacts, select a file. Only files of the correct type are offered. You can use each CSV file in only one job. If you want, you can view the contents of the file (click View File) or the contents of a sample file (click View Sample File). Step 3 If required, edit the Job Description to give it a unique identity. Step 4 Select either Run immediately, to run the job when you click Save (Step 5), or Run Later, to run the job using the Job Scheduler, as described in Scheduling Contact Insertion and Updating, page 6-47. Step 5 Click Save. An insert contacts job is created.
From the doc you listed above
Cheers!
Rob
