Cisco Unity 11.5 web voicemail supported browsers

[Stuart Morrissey]

Hi,

Our default browser throughout is IE 11. When playing back any voicemail through the web portal the error encountered is;

HTML5 audio compatible browser or QuickTime Plug-in not found. Select Phone option to play the message

Is IE 11 on the supported browser list for unity 11.5 ? 

I found the link below describing the error but it only mentions to fix via Firefox

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx/10xcuctsg215.html

Thanks,
Stuart.

[Rob Huffman · Accepted solution]

Hi Stuart,

Check the info below;

• With Unity Connection 11.5(1) and later, Media Master is replaced with a new enhanced Media Player that provides improved user experience. Media Player is compatible with all the browsers, given in the Table (see table 1 in link below)

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/b_cucclientmtx.html#concept_63BE5EE8982E412F92BB19D50D9FE42C

Also;

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc86512

Cheers!

Rob