Cisco Unity connection Asked for recovery disk

[mohammad saeed]

Dear Guys,

one of my project I have CUC and the customer suddenly complained about that the CUC server not running through the VMware and when I went to console I saw these messages:

An error occurred during the file system check.

Insert the recovery disk and select the appropriate 

Insert the recovery Disk then press ENTER:

Actually I have recovery file I took it before by disaster recovery! but how can I use it for this case!

If I removed the CUC and install it again how can I re-licensed again,,,Will I lose the license? 

Thanks for all

Mohammad Saeed

[Deepak Rawat]

Refer to below document, you can use the same steps for CUC as well:

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118948-technote-cucm-00.html

Regards

Deepak

[mohammad saeed]

Thanks Deepak,

Can I use Unified Communication manager recovery file for CUC?

Thanks,

[Mohammed Khan]

Yes, you use the same recovery disk for CUC.

[mohammad saeed]

Thanks Mohammed,

Actually I was made a recovery disaster files before that, if I reinstall it again and recover the files from inside CUC how could that help? and what about the license? can I reuse it again?

Thanks, 

[Jaime Valencia]

What is the CUC version??

And yes, usually a reinstall and DRS restore is better than a system that was fixed by the recovery disk

[Manish Gogna]

Hi Mohammad,

Please verify if there was an unclean shutdown as per the following as it may require a rebuild

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/116717-trouble-cucm-shutdown-00.html

Manish