01-05-2024 11:20 AM
I was attempting to import some LDAP users in Cisco Unity 12.5. When I attempt to click the Users > Import Users or Users > Synch Users nothing happens. The page returns no error or updated page. The screen just shows the last page I was on. I am able to load the Users > Users page and other links work but the two Import and Synch do not load or update the page. I tried different computers and web browsers. Any thoughts?
01-05-2024 11:56 AM
This behavior happened to us on the Licensing page. We restarted the licensing service and that cleared the problem.
So, it may be you need to restart the DirSync service, or possibly the Connection CM Database Event Listener Service, or maybe the Connection Administration Service. I'd probably try those in order. If not, a cluster reboot. If that doesn't resolve it, I'd get on the phone to TAC.
Let us know how it goes.
Maren
01-05-2024 12:14 PM
Another option is to go to the CLI and do a "utils service restart Cisco Tomcat". I have seen Tomcat get cranky on Unity more often than on other collaboration applications.
01-05-2024 12:15 PM
Absolutely agree with @Elliot Dierksen ! -- Maren
04-02-2025 10:20 AM
I'm currently haveing this problem too. Restarted Tomcat, restarted the other services, and it has made no difference. Currently trying the cluster reboot. I'm curious what happened in your case. How did you resolve this problem? We are working with Version 15 SU2.
04-02-2025 04:55 PM
@Clifford McGlamry You may want to just double check what's configured for AXL servers under Telephony Integration > Your Phone System > Edit -> Cisco Unified Communications AXL Servers. If there's old or bad data in there, it's been known to prevent the import/sync users page from displaying properly.
04-02-2025 06:15 PM - edited 04-02-2025 06:16 PM
@Brad Magnani raises a good point. Did you import these users from AXL or from LDAP? The previous issues we were discussing were around LDAP imported users.
04-02-2025 07:08 PM
They are set up for AXL. Thing is, it WAS working. Still scratching my head. Got a TAC case open with Cisco
04-02-2025 07:20 PM
Ok....great hints guys. Turns out that one of the phone systems AXL configuration had 0 set for the server port number. I'm not sure how it let me save it that way, but once updated/tested/saved, the problem was resolved.
04-02-2025 08:31 PM
Yes, these AXL misconfigurations can break both the LDAP user import page as well as the sync users page for AXL, glad that was it.
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