Cius - Cannot enter Long distance code

[HEATH FREEL]

This is a stragne one.... When placing a call from the Cius for long distance calls I am required to enter a code after choosing dial...I recieve a secondary dial tone from the carrier and enter a three digit code....

When I hit the "Call" button on the Cius the dial pad disappears and I can't find a way to get it back to enter my code.... Any ideas?

[gonzalezel]

Did you ever figure this out? We just got our CIUS a few weeks ago and are having the same problem.

[HEATH FREEL]

It is a known bug and when I asked for a status update they had none... It did not seem to be a priority for Cisco at all.

[testeven]

Hi,

Please try configuring "bearer-cap speech" under the voice port/s for the PSTN and re-test.

Regards,

Tere.

[HEATH FREEL]

Hi, I'm not sure that will help.

The issue is that the CIUS does not display the keypad that would allow you to enter the code until the call is connected. the FAC input comes before the call is connected and we are unable to bring up the keypad on the cius.

[Rob Huffman]

Hi there,

As heath nicely noted (+5 Heath )

It's likely this bug;

CSCtx24933 - BZ 5862: Phone app should allow the user to send digits in RINGOUT state

Description

Symptom:
During a call to a toll-free number, the PhoneApp does not allow access to the keypad when the automated service requests additional digits before connecting the call.
Conditions:
This is seen during calls to toll-free numbers and other automated service numbers.
Workaround:
There are no known workarounds.

Rate this bug description

(Select Rating)

Current description rating:

(0)

Details

1st Found-in:                          (1)

9.2(3)

More

Less

Status:

Fixed

Last Modified:

Jan 30,2012

Known Affected Versions:

More

Less

Fixed-in:                          (4)

9.2(4)CM103, 9.2(3.128), 1.3(0)REL0.14

1.0(0)SM0.82

More

Less

Product:

Cisco Cius

Platform:

Dependent

Severity:

1 - catastrophic

Customer Reported:                          (1)

Cheers!

Rob

[testeven]

You're right, FAC and CMC are not supported on Cius, it's on the roadmap for 2Q/early 3Q calendar year 2012.

Regards,

Tere.