click-to-call error

[Sarg .]

Hello guys,

Has anyone ever come across this situation before. There is a working Cisco Click-to-call deployment but when a user tries to make a call from outlook  (outlook contacts do not have a 9 prefix  before the contacts)  it fails because it does not have a 9 as a prefix in order to make an outbound call.   The click-to-call application setting has a 9 configured as it’s prefix yet the calls still fails because it tries to call out without  the 9 prefix.

Guys, does anyone have a work-around?

cheers

[Graham Old]

You could try an Application Dial Rule

On UCM Call Routing/Dial Rules/Application Dial Rules

I don't know your number format but something like this:

Number of Digits: 10

Total digits to be removed: 0

Prefix with Pattern: 9

Graham

[Sarg .]

yeah  I already have that

[Graham Old]

Have you enabled "Apply Application Dial Rules on SOAP Dial Request" the default is false

Service Parameters/Cisco webdialer web service.

Don't forget to restart the webdialer after the change.

Graham

[Sarg .]

will cross-check that tomorrow.

[Sarg .]

Thanks for the great support. It all went perfect. Very happy customers.

cheers