Client ID Codes

[ddwinters45]

Hello, I am wanting to implement a system where a caller calls in and requires that they enter a customer ID number in order to route their calls to the proper person. So for instance, Company A has code 12345 and when they call in they are asked for this code. Their call would then be routed to their representative at ext. 1000. Company B has the code 67890 and so their call is routed to their representative at ext. 1001. Is this type of configuration possible. The only thing I seem to be able to find is IVR which only allows for single digit key presses.

[Jaime Valencia]

What products, and versions, do you have to work with??

[Ratheesh Kumar]

Hi there

Like Jaime asked, need the products here.

But if you have CUCM and UCCX, you can achieve that easily with a script. In UCCX create a script with "get digit String" and match with a variable and redirect to the extension of group of numbers.

Hope this Helps

Cheers
Rath!
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[ddwinters45]

I only have CUCM and CUC. Do I need to have UCCX to do this or do I have other options. I'm not opposed to getting it if I have to I just don't want to if I don't have to. I have been working on making what I want to happen work but I'm not sure if it will be successful at this point.

[Jaime Valencia]

Then simply do the IVR as you thought, configure a call handler with a DN that matches each code you need, and set the transfer rules on each to send the call to the operator or whoever you want to get the call.

[ddwinters45]

Okay, what I am missing then is how do I prompt the caller for their ID? Would I utilize something like a directory handler? This is sort of the route I had been going while I was awaiting a response but haven't quite figured it all out. 

[Jaime Valencia]

Record a greeting asking them to enter their ID