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When I try to login to my Expressway Edge server I get the following page. I am assuming there is an issue with the certificate but I am unsure on how to resolve the issue or see what the issue is without being able to access the server. Is there ano...
I am in a situation where I have 2 departments that share a common supervisor. I have call pickup groups for Department A (DN 1000) and Department B (DN 2000). The supervisor is wanting to be able to pickup phone calls from either department but does...
We have an SX20 in a conference room. During calls in this conference room, they experience intermittent echoing. Audio sounds fine everywhere except in this room and the echo comes and goes and varies in degree. With simple pings through the network...
Hello, I am wanting to implement a system where a caller calls in and requires that they enter a customer ID number in order to route their calls to the proper person. So for instance, Company A has code 12345 and when they call in they are asked for...
I have a receptionist that has a BLF Speed Dial for a subsection of the employees with the company. She is able to answer these lines. However, when a call comes in on one of these lines it gives a short beep and nothing else. What is the best way to...
Wayne,Thank you very much for the response. The echo is in the room. The default settings are what are set and the issue still persists. We have multiple very similar room setups without this problem. This also was not an issue until recently. We hav...
Okay, what I am missing then is how do I prompt the caller for their ID? Would I utilize something like a directory handler? This is sort of the route I had been going while I was awaiting a response but haven't quite figured it all out.
I only have CUCM and CUC. Do I need to have UCCX to do this or do I have other options. I'm not opposed to getting it if I have to I just don't want to if I don't have to. I have been working on making what I want to happen work but I'm not sure if i...