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CME inbound calls do not ring

miket
Level 5
Level 5

I have an issue which I think is normal behaviour but I wanted to ask anyway. If I call a number that is forwarded to Unity express I do not hear any ringing. This is also true for calling the auto attendant. 

I cannot remember but I am sure that this is due to the way Unity answers the call.

Am I right or is ther anyway to get at least one ring.

Thanks in advance                  

2 Replies 2

ronpatel
Level 8
Level 8

Hi,

It will not ring If It is call forward all. It will ring if it is callforward un-answered.

Regards

Ronak patel

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Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

nikhijos
Level 1
Level 1

Hi,

It is normal behaviour,

When the call is forwarded from a number to unity express then you'll directly hear the prompt played without any ringing and same is the case with Auto attendant.

Thanks,

Nikhil Joshi.