03-05-2014 05:18 PM - edited 03-19-2019 07:59 AM
Hoping someone can help.
I'm attempting to capture voicemail messages from multiple users. I need to preserve message headers and voicemail messages.
I've downloaded and installed the Unity Connection Message Archiver program from http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/MessageArchiver.html
I followed all the step for configuration.
I can login and search for and select a mailbox or messages for archiving.
However, when I click the "Archive", I see the processing message, but then it reports an error.
Here is the error from the log file: "Failed establishing IMAP connection in the ConnectionMessageBackupFunctions constructor:Failed to attach to Connection server on port 7993 for IMAP login in AttachViaImap"
I've attached the full log file.
I've verified that the IMAP service is running. I've also followed all troubshooting steps found here: http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/Help/MessageArchiver.htm
Can anyone point me in the right direction.
Thanks in advance.
03-06-2014 05:21 AM
Hi Jonathan,
I would move this thread over to the Unified Communications
Applications sub-forum as tool designer/engineer and Unity Connection
guru Lindborg will most likely have a great answer for you
Cheers!
Rob
"May your heart always be joyful
And may your song always be sung
May you stay forever young "
- Dylan
03-06-2014 12:11 PM
Jonathon,
Log in with the administrator username and password. If you're like me, you've created your own username/password with admin rights.... this doesn't seem to be enough rights for either the archiver or hunter, so just log in with the system admin user/password and you should be fine.
Gareth
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