07-22-2022 11:49 AM
Hello all,
I need your help please .
I have a cucm 11.5 integrated with Ldap
All is good , but the problem that i have one user not showing the telephone number , but the other users showing fine their telephone number .
Could you help me please
Best regards
07-22-2022 12:42 PM
Ok.check the telephone setting in the Active dir for this user.
07-22-2022 12:57 PM
Sorry , how can i check this?
Best regards
07-23-2022 06:26 AM - edited 07-23-2022 06:54 AM
@akramroot wrote:Sorry , how can i check this?
Best ok
Right click on the user and select properties. Check the Telephone field .see screenshots below
07-24-2022 02:34 AM
The customer told me that this user have the adequate information of telephone number on AD.
but in cucm i can't find this telephone number on user page .
Normally this user should have the telephone number on general > telephone number and telephones >Home on proprieties of this user on AD ? or both ?
Is there any way to ceck that from my side on cucm (logs, etc ...) ? because I have no control over the AD,it's handled by customer .
Best regards
07-24-2022 02:44 AM
some customers can frustrate their engineers. It has happened to me before. Tell the customer to send you screenshot. Sometimes we dont need to work on assumption.You can also take a look at the ldap setting in cucm to be sure that the telephone filed has not been changed. Also confirm the last ldap sync
You can also tell the customer to create a demo user in the ldap with phone no.Then you perform the ldap sync to check
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