Corporate directory not showing telephone number on cucm

[akramroot]

Hello all,

I need your help please .

I have a cucm 11.5 integrated with Ldap 

All is good , but the problem that i have one user not showing the telephone number , but the other users showing fine their telephone number .

Could you help me please

Best regards

[collinks2]

is the phone number of this user not showing in the end user page or in the Active Directory?

send screenshot of the Telephone setting of  this user  in Active 

[akramroot]

Thank you for your answer , the phone number of this user not showing in the end user page .

Best regards 

[Roger Kallberg]

Does the user account in AD of this user in CM have the fields in AD used for telephone numbers populated with the adequate information?

[collinks2]

ok
Right click on the user and select properties. Check the Telephone field .

[Roger Kallberg]

@collinks2

I assume that you meant to answer one of the OPs post, not mine.

 

[collinks2]

Yes 

sorry it was a mistake

[akramroot]

Thank you for your reply,

Yes this user have the adequate information of telephone number on AD.

Best regards 

[Roger Kallberg]

Please share screenshots of this from AD and from the end user object in CM.

[akramroot]

Sorry , i don't have the screenshots of this from AD , because it's handled by my customer .

I only have access with the cucm

Best regards 

[Roger Kallberg]

Is it totally impossible for you to ask your customer for this information?

[Roger Kallberg]

FYI Even if you do not have access to the normal AD admin tools you can use an LDAP browser to access AD and look at the details for all fields of an individual user account.

[akramroot]

Thank you for your return .

How can i accees with this ldap browser , i need a credentials ? 

Best regards 

[collinks2]

Use the same credentials in the cucm ldap setting (the Base DN)
reference this link on how to connect to ldap server from a browser

https://www.ldapsoft.com/connectingtodirectorytutorial.html

[Roger Kallberg]

I would have thought that this would be quite obvious. As @collinks2 wrote use the credentials that you use in CM for the LDAP directory connection.