07-22-2022 11:49 AM
Hello all,
I need your help please .
I have a cucm 11.5 integrated with Ldap
All is good , but the problem that i have one user not showing the telephone number , but the other users showing fine their telephone number .
Could you help me please
Best regards
07-22-2022 12:13 PM
is the phone number of this user not showing in the end user page or in the Active Directory?
send screenshot of the Telephone setting of this user in Active
07-22-2022 12:34 PM
Thank you for your answer , the phone number of this user not showing in the end user page .
Best regards
07-23-2022 02:08 AM
Does the user account in AD of this user in CM have the fields in AD used for telephone numbers populated with the adequate information?
07-23-2022 03:29 AM
07-23-2022 05:32 AM
07-23-2022 06:28 AM
Yes
sorry it was a mistake
07-23-2022 04:31 AM
Thank you for your reply,
Yes this user have the adequate information of telephone number on AD.
Best regards
07-23-2022 05:34 AM
Please share screenshots of this from AD and from the end user object in CM.
07-24-2022 02:36 AM
Sorry , i don't have the screenshots of this from AD , because it's handled by my customer .
I only have access with the cucm
Best regards
07-24-2022 05:03 AM
Is it totally impossible for you to ask your customer for this information?
07-24-2022 05:12 AM
FYI Even if you do not have access to the normal AD admin tools you can use an LDAP browser to access AD and look at the details for all fields of an individual user account.
07-24-2022 12:04 PM
Thank you for your return .
How can i accees with this ldap browser , i need a credentials ?
Best regards
07-24-2022 12:20 PM
07-24-2022 01:42 PM
I would have thought that this would be quite obvious. As @collinks2 wrote use the credentials that you use in CM for the LDAP directory connection.
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