CU IM & Presence - Unable to login to GUI with admin account. Same creds work for CLI

[Knowlesy14]

All of a sudden I'm unable to access the GUI of my CUIM&P using the admin account. The same credentials work for the CLI strangely enough.

Haven't been able to find much online pertaining to this. Anyone else run into this issue?

[Aman Soi]

Hi ,

What is the version of CUCM &  IMP?

The GUI and OS credentials are different. was this working before ?

regds,

aman

[Knowlesy14]

The versions are:

CUCM 11.0.1.21900-11

IM&P 11.0.1.11900-4

I was previously able to access both the GUI & CLI using the same credentials until a few days ago. The GUI error I'm getting is 'Log on failed - Invalid User ID or Password'. 

I recently inherited this system so am on a steep learning curve for all things collaboration but this seems like an oddity.

Thanks!

[R0g22]

Post logging in to the CLI of the IM&P server, what does "show myself" command highlight, I mean the user account information ?

[Aman Soi]

Hi,

Are u able to login using the same IMP GUI credentials in Call Manager since both need to be same ?

regds,

aman

[Knowlesy14]

Turned out to be a non-technical issue. The documentation I inherited was incorrect.

Thanks for the assistance anyway guys.