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CUAC No BLF for third party SIP phones

Hi

I have deployed a CUCM solution with CUAC for operators. The devices are a mix of 7962+7915 module (SCCP), 7821 (SIP) and Third Party Gigaset SIP phones.

I  have installed the Gigaset phones as Third-Party SIP Device (Basic). 

The thing is I can monitor the Gigaset SIP devices from 7915 BLF buttons correctly. But from CUAC client only I can monitor the Cisco Phones. The SIP Devices have a red cross and unavailable state.

There is any way to fix this or it is a incompatible issue?

Thank you

Best Regards

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

The ACs monitoring is via CTI, 3rd party SIP phones cannot be monitored.

HTH

java

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