CUCM 11.x license upgrade to 12.0 version

[ilyas.safarov]

Hi dears,

Could someone help me with CUCM license upgrading. So I've installed CUCM 12.0 version, but licenses were bought for 11.X version. How to upgrade them to 12.0 smart licenses ?

Please note I haven't upgrade the CUCM from 11 to 12 , but just installed 12 and my licenses with 11.x version are in unused state now.

Thanks,

Ilyas.

[Jonathan Schulenberg]

Licenses are for a single major release. You need UCSS or SWSS contract coverage to trade them up to a higher major version. An active Flex subscription would also entitle you to this.

If you have one of those things you can submit a Product Upgrade Tool order to transact the upgrade in Cisco’s tools. Unique to the 12.0 release is the transition to the Smart Licensing account; for that you can open a case with Global Licensing Operations to move your current PLM instance over.

[ilyas.safarov]

Dear Jonathan,

Thank you for reply.

Could you please clarify ? I've  licenses for 11.x version (unused) for the same project but installed CUCM 12.0 version. So is it enough to upgrade them via PUT or i will need to open TAC case?

Also please note, we have service contract for upgrade the particular licenses and smart account for this customer.

Regards,

Ilyas

[Jonathan Schulenberg · Accepted solution]

Both. You'll need GLO to move the licenses over to the Smart Account but they will want the PUT order first.

[ilyas.safarov]

Thanks for support !