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Hi All.
Need your help to count PVDM for CPA in UCCE outbound calls. Let's say I have one agent and 5 outbound ports for this agent. How to count pvdm. Also how it works? Dialer makes 5 calls for this agent. Let's say agent is connected and talking t...
Hi All, I've faced with a situation when I call our number from PSTN DTMF is working but "show voip rtp session named-event" shows no output. INVITE SDP received from telco: v=0o=- 3838370 8411136 IN IP4 x.x.x.xs=-c=IN IP4 x.x.x.xb=AS:0t=0 0m=audio 1...
Hi everyone, I am trying to test UCCX bubble chat. Installed UCCX 12.5 and CCP 12.5.Also added all latest updates(ES03). Configured all need parts. Testing on UCCX generated chat code. As I understood from browser logs CCP handles requests , but prob...
Hello dears, I've an issue with UCCX(12.5). Some calls are being dropped. Customer calls IVR , goes to queue and waits, once the agent free up script play prompt (about connection to agent), agent phone receives small ring(second,even less) and call ...
Hello , CUCM => (SIP) => CUBE => ISDN(E1) (PSTN) Inbound calls suddenly stopped work. Router receives the call on POTS dial-peer , sends to CUCM via SIP. Once the router receives Trying and Ringing from CUCM , it immediately sends Cancel to CUCM with...
Hi Dmytro,
Thank you so much for this detailed explanation.
For this case PVDM will be used just for CPA,as the PSTN connection is SIP based. Also there's another unclear moment for me. Will the PVDM channel still be used once the call connected to c...
Thomas, Thanks for reply.Is uccx certicate on the ccp ? - no. Didn't find any requirement for this from cisco docs. I'll check it now.Is ccp certicate on the uccx ? - yes Is the ccp and uccx in the same vlan (og is ccp in dmz )? - same vlan, just LA...
It will make sense if you will check whether the device pool of CTI ports is configured with Route Groups to be able to make outbound calls.In my case ,this was an issue.
