CUCM 12.5.x cdr file sorted by call duration

[j.recio]

Hi,

We have observed that after exporting a cdr file, this file first shows the call records that have duration greater than zero ordered by date, and then the calls that have zero duration ordered again by date. Is there any way to change this behavior?
Could the file be generated directly ordered by date regardless of the duration greater than zero of the calls?

Thank you very much.

[b.winter]

What's the use case?

If you check the file with Excel or let it analyse via a Report tool, then the tools do the reporting for you, or you use Excel to sort it in a way you need it.

[j.recio]

Hi,

It´s just a customer requirement/question. If there was a way to sort that records directly from car.

If not possible, we can always do it by excel.

Thanks for your comments.

[Maren Mahoney · Accepted solution]

The CAR Tool is free from Cisco - and you get what you pay for. In addition to the unpleasant way that CDRs are presented in the tool, CAR has limited customization capabilities.

If you need better analysis of CDRs you may want to look at a 3rd-party tool. Many major management or helpdesk vendors have modules for this. (Variphy, Splunk, Crystal Reports, etc.)

Maren

[VoIP Engineer]

You could disable calls with 0 duration from being included in the CDRs.  This may or may not be what you want.

Maren provided some great paid CDR tools.  Another option would be to use the free version of VoIP Detective for call reporting.