CUCM 9.1.1.20000-5 version is not supporting 7821 ip phone

[heba00001]

HI

please if you could help me , I have CUCM 9.1.1.20000-5  version and is not supporting 7821 ip phone , i try to download these version of( Unified Communications Manager/CallManager Device Packages-9.1(1.21017) & 9.1(1.21010) and these files are not supporting  78xx series , I want to ask you what version I need to download ,and also  is  Device Packages-9.1(1.21033) support the 78xx series or no because I didn’t find any release note about it .

thank you,

[Deepak Rawat · Accepted solution]

Cisco Unified Communication Manager Device Package 9.1(1) introduces support for the Cisco Unified IP Phone 7800 series on Cisco Unified Communications Manager 9.1(1). This release contains the firmware for the following Cisco Unified IP Phones:
• Cisco Unified IP Phone 7821
• Cisco Unified IP Phone 7841
• Cisco Unified IP Phone 7861

You must download and install this device package for the Cisco Unified IP Phone 7800 series to function on Cisco Unified Communications Manager 9.1(1).

Release Notes for 9.1(1)(21033-4)

http://www.cisco.com/web/software/282074299/112246/cmterm-devicepack-9_1_1_21033-4_ReleaseNotes.pdf

Note : When ever you need to find Readme for any Device Package or COP file, just hover your mouse on it

Regards

Deepak

[rramlal]

Hi heba00001 ,

I have the same issue, when you installed device pack 9.1(1)(21033-4, did it allow the Cisco 7821 phones to be added?

I would appreciate if you can respond since you will save me some time of having to upgrade to 9.1(2).

[heba00001]

hi 

yes it works  after i installed the device pack 9.1(1)(21033-4) , in my cucm 9.1.1.20000-5 version

it become  supported to 7821 ip phones , after you install the file  you should restart your server .

regards 

heba 

[rramlal]

Thanks for the feedback. The only thing now that is still preventing me from using the device pack is the support for the 7811 phones. Did you have any of those installed?

[Deepak Rawat]

There is nothing to look at it. The 9.1.1(21033-4) device pack will not allow the support for 7811 phones on CUCM version 9.1.1.20000-5. You will need to upgrade the CM to 9.1(2) and then apply the latest Device Pack available i.e., 9.1(2.15109) to get the option for adding 7811 phone.

So if you have 7811 phones as well in your setup that I am assuming you have, upgrade to 9.1(2) and apply the latest Device Pack then which is 9.1(2.15109) instead of applying the 9.1.1(21033-4) device pack on current CM version

Regards

Deepak

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[rramlal]

Thanks Deepak/Heba for your assistance. My customer has advised that they have the 7821 and 7841 models and dont plan to get the 7811 anytime soon. Therefore I am proceeding with the device pack install. I will let you guys know how it goes.

[heba00001]

hi 

you are welcome , no i don't have this type of phone , this device pack doesn't support 7811 ip phone , i think you have to follow Mr.Deepak Rawat reply , i also have customer have cucm 9.1.2 and have the same issue with supporting 7821 so i download the 9.1(2.15109) device pack and it become supporting to the 78xx series including 7811 ip phones .i hope i could help you with these information .

regards 

heba 

[Aman Soi]

Adding Device Pack is not going to help.

You need to upgrade Call manager to 9.1.2 .You can check datasheet under Call-control support for CUCM

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/data-sheet-c78-729488.html

regds,

aman

[Deepak Rawat]

@Aman:

You are correct in saying that 9.1.2 natively will support 78XX IP phones as per the below document:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C2DC6BBD_00

However, installing the 9.1(1.21033) Device Package on CM 9.1.(1) will allow the support of these phones without upgrading to 9.1(2) as well.

Regards

Deepak

[Aman Soi]

Hi Heba,

You can try uploading Device Pack as suggested by Deepak and keep us posted.

After u upload DEvice Pack, u need to restart server.

regds,

aman