I’ve problem with CUCM 11.5(1)SU2 and CCX 11.5(1)SU1,
During intergration of CCX with CUCM system returns an error „Cisco Unified CM Authentication Failed because of CCMAXL Exception”,
Service „Cisco AXL Web Service” and others on CUCM are active.
What is the reason of this error?
I have the same error on 11.0(1a)..
The AXL Admin user name must not be the Unified CM Administrator username. In case you specify a user name other than the Unified CM Administrator username, add the user name of the AXL Administrator to the Standard Unified CCX Administrators group and "Standard AXL API Access" roles in Unified CM.
In CUCM 11.5(1)SU2, with the AXL admin user configured as with the Standard AXL API Access role only, you get the error in the original post.
"Standard Unified CCX Administrators group" does not appear to exist in this version of CUCM. It may exist in v9 which the document you linked refers to, but the original post relates to 11.5(1)SU2.
For a list of the groups in 11.5, see the attachment
With only Standard AXL API Access role assigned to the AXL admin user you get the error in the original post. If you also add the user to the Super Users group, you do not get the error.
This may be a new feature or requirement in v11. I'm not commenting on what may or may not be best practice as recommended at any point in time, I'm just trying to help someone stuck at the same point I have been in the past.