Is it possible to pass a custom SIP header to CUCM so it can be recorded in the CDR?
I’m trying to accomplish tying data from our ITSP and recording platform to CUCM CDR logs so they can be integrated into a CRM. The main goal is to match the CDR data with the ITSP data, which includes recordings and transcriptions.
I don’t think it’s possible, but I wanted to see if anyone has any ideas.
The best approach I can think of is to use the calling and called party information along with the date to try to match the records. However, I realize this could be tricky in certain edge cases.
CUCM 12.5 SU8 (Soon to be 15)
