CUCM IP phones not disovered from Prime Assurance

[Sergey Popov]

Hello.

I have CUCM 10.5.2 and CPCA 10.6.

CUCM cluster discovered succesfully. It is in Managed state and all of passwords are correct.

I have problem with CUCM endpoints discovering. There were not any endpoints in the "Current Inventory". 

And after running "Cluster Data Discovery Settings" appears only "Unknown" endpoints - the phones which was configured on CUCM but not registered.

CPCA doesnt discover any registered phone.

Can anybody help me with this issue?

Thank you.

[Manish Gogna]

Hi Sergey,

A couple of things to check:

• The Cisco IP Phones endpoints are discovered through Cisco Unified CM. You must enable web access in Cisco Unified CM in the Device Configuration page.
• These 89XX / 99XX / DX phones require Cisco Unified CM application user to have the additional role Standard CTI Allow Control of Phones supporting Connected Xfer and conf.

Please check and let us know if it helps.

Manish

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[Sergey Popov]

Thank you, Manish.

But it doesn't help.

Application user have roles Standard AXL API Access, Standard CCM Admin Users, Standard CTI Allow Call Monitoring, Standard CTI Allow Control of Phones supporting Connected Xfer and conf, Standard CTI Enabled, Standard SERVICEABILITY Administration. And all devices added to this user as Controlled devices.

Web access enabled for all IP Phones.

[Manish Gogna]

Hi Sergey,

I would suggest opening a TAC case.

Manish

[NovikVadim]

Hi Sergey,

I have the same problem.How are you resolve this issue?

[Sergey Popov]

I don't resolve it. I have demo soft so I can not open a case.

I did the same config at dCloud and everything was fine

[NovikVadim]

Thank you for your response, Sergey.

I have test lab too....
 

[esteban.espana.h]

Hi Sergey,

I have the same problem,

You Could Fix the Problem?