Showing results for 
Search instead for 
Did you mean: 

CUCM Unable to add backup Device.

Hi All! 


Hope you are doing good! I have one client that is having issues trying to add a Backup device to the DRS system. 

The CUCM version is : 12.5(1)SU2

We already restart DRF Master and Loca

l on the cluster. 

Cluster details: 


I also regenerate IPsec Certificates on all the nodes and rebooted the whole cluster. 

the same error appears each time we try to add the backup device: 



We used, Solarwind SFTP, FreeFTPD and BITvise as SFTP servers. 

Attached are some traces taken after we tried to add the backup device:




But the password and Username were correct we tested with WinSCP

Checking the upgrade history of the CUCM cluster it was upgraded from version 10.5.X to 12.5.X   there is any bug or defect that affects the Backups.?

admin:show version active

Active Master Version:

Active Version Installed Software Options:



admin:show version inactive

Inactive Master Version:

Inactive Version Installed Software Options:




Thanks for your help.


9 Replies 9

If I am reading the error right, it's saying that your password is too short. Can you try again with a longer password? The password I use in my lab environment is 8 characters and that works with 12.5.


Hi Maren, 
Good afternoon, thank you for your suggestion, but we already tried with different SFTP server and Users and passwords, the same error : Unable to connect to SFTP server. 

Sadav Ansari
VIP Alumni
VIP Alumni

Use Titan FTP server and check, It should be work with FreeFTPD.

Create username password in FreeFTPD and same creds should be enter on backup device with corerct sftp server ip.



Pls rate if its "Helpful". If this answered your question pls click "Accept as Solution".

We tried with FreeSFTP using local computer and a Windows server but  the same error.

I suspect it is a problem with the Ciphers or Key Exchange algorithms that your SFTP supports. Here is what I put into the sshd_config (OpenSSH) to make it play nice with DRS. There are a few version dependent things in here.

Ciphers aes128-cbc,3des-cbc,blowfish-cbc

These ones can be added to the default with multiple addition lines:

Ciphers +aes128-cbc
Ciphers +3des-cbc
Ciphers +blowfish-cbc

Not sure if this is needed

KexAlgorithms +diffie-hellman-group1-sha1

in sshd_config:

KexAlgorithms +diffie-hellman-group1-sha1
KexAlgorithms +diffie-hellman-group-exchange-sha1

Ciphers +aes128-cbc
# 3DES isn't supported on newer version of DRS or in
# newer versions of OpenSSH
Ciphers +3des-cbc

Newer Ubuntu needs this:
PubkeyAcceptedAlgorithms +ssh-rsa
HostkeyAlgorithms +ssh-rsa

Hi Elliot, 

Thank you for your response how Can we change that part to FreeSFTP or Solarwinds ? 


Since you have tried different SFTP servers, it doesn’t appear to be an issue with the SFTP configuration. I assume it might be related to the ciphers being used.

Response Signature

Hi Nithin Eluvathingal

Any idea how to change or adjust the ciphers to work with CUCM 12.5 and Solarwinds or FreeSFTP? 
I'm lost about that part of ciphears

AFAIK, the freeftpD and SolarWinds don’t offer that level of flexibility. You might want to consider using OpenSSH, or even explore Cisco Prime Collaboration Deployment as a backup solution

Response Signature