CUCM Upgradign from cucm 7.1.3-3000-1 to cucm 8.6.2-2000-2

[engrhaseeb81]

Dear All,

I am doing upgrade from CUCM 7.1.3 to 8.6.2. COP file is successfully installed. CUCM 7.1.3 is installed on cisco UCS c200 series OS is ESXI with 4GB memory and 80GB Hard Disk. When it installing CUCM 8.6.2 database it provide a screen with error and then revert back to previous version. Image of screen and Installation error logs is attached. Kindly help me out?

[Aman Soi · Accepted solution]

Hi,

I think this bug could be the issue

Upgrade process needs to cleanup refresh upgrade files

CSCtq68899

Description

Symptom:
When performing L2 upgrade on a VMWare server with 80 GB HDD, upgrade fails due to lack of disk space.
Conditions:

Workaround:
Using root access, run the following command:
rm -rf /common/refresh_upgrade

Known Affected Releases:

(1)

8.6

regds,

aman 

[engrhaseeb81]

Dear soi, Thank you for your prompt response After running above comand and by increasing hard disk space is issue will resolve? and please tell me what is the max size of hard drive should i keep?

[Aman Soi]

Hi,

you can get this info on Docwiki.

http://docwiki.cisco.com/wiki/Unified_Communications_in_a_Virtualized_Environment

the site does not seem to be working otherwise I would have shared the info.

the bug referred asks TAC case to be opened since it requires root access.

regds,

aman

[Manish Gogna]

If it is a lab system you can try the steps suggested by Aman. However, if this is a Production system then it will not be TAC supported as CUCM 7.x is supported on UCS only for Jump upgrade to 9.x version.

HTH

Manish

[engrhaseeb81]

Thanx Aman,

After getting root access and by issuing above command resolved the issue.

Thanx,

Haseeb