03-22-2025 07:08 PM
Was asked by management to pull a report of calls made to/from an external phone number to 3 of our internal extensions. The problem is, management wants the record for a timeline of the past month & these numbers take a high number of calls everyday. Is there an easy way to filter for what I want and pull a report like this?
Each time I try to do just a regular CDR analysis for just one of these extensions, it returns over 100 calls from the past month alone. If I could filter for just the external number that I am looking for before the report runs, that would make it a lot easier.
Thanks in advance.
03-22-2025 11:48 PM
CM doesn’t have a built in CDR management tool that works in a good way. You’d be looking at loading the CDRs to a SFTP server and then work on the files with either a spreadsheet program or a purpose made CDR management system from a 3:rd party vendor.
03-23-2025 02:31 PM
as dear @Roger Kallberg said,
CUCM is just source of CDR logs..
i personally offer you to use Cisco Partner solutions for "Call Report" matter..
"imagicle" product is one the best in the market
they have a module called "Call Analytics" which is very good & reliable..
for more info about that, check their website:
https://www.imagicle.com/en/products/call-analytics/
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