Unified Communications Infrastructure

Hi, we have CUCM 7 and Unity 4.2 at central site and 3 remote sites (A, B &C) with voice GW. Now we are having a issue at remote site A, when outside customer called site A's external number and left the voice message, the user couldn't hear that mes...

I am trying to use COBRAS to move messages from a Unity 4.x to UCX 7.  Everything in the logs says this was successful but there are no messages in the user mailboxes.  When I tried to run COBRAS again just restoring messages I got an error saying SM...

Hi everybody,this is my first time configuring SNR.  My problem is that i haven't the two phones (my desk ip phone & my  remote cell phone) ringing simultaneously.I have my ip phone ringing first for 4 sec (Delay Before Ringing Timer).I am using CUCM...

Cisco is really moving along to advance technology and their products; the new announcements really show this. I am a little disappointed that this new technology won't make it into the SMB space for the next 6 - 8 months.I know that WebEx and other ...

Hi All,We are using ICM 7.5.5 and Call Manager 6.1.3. Agents are logging using CTIOS client.Randonmly when call lands to agenst desk the agents are receiving "Resource Not Available" and the call is getting disconnected.We have checked following poin...

Has anybody put Unity on a UCS and if they have did you use the 1kv or VMware Distributed Switch?  The documentation says that you can use both.Thanks for you help.

I just upgraded a customer from Unity 4.0.5 to Unity Connection 7.0.They have several group boxes where multiple people might check on a VM and they are running into an issue that was not an issue on Unity: When a user is logged into a Connection gro...

Hi,We are going to upgrade our CUCM 4.x to 7.1. As we are having UCSS, we went through the PUT and found that two options are available for download.CM7.1-K9-UPG=         SW Upgrade to 7.1 for SASU or UCSS  CM7.1.2-K9-UPG=     SW Upgrade CM 6.0/6.1 t...

I receive this error right after I press the Visual Voicemail button.I've followed this post here with no help: https://supportforums.cisco.com/message/3038056I've also run through the Installation and Configuration guide for Visual Voicemail 7.0 her...

Hi all experts,Out of all the technical queries, i am about to ask something really stupid. I dont know whom to ask so here i am. I hope a generous and friendly reply might help me clear this confusion.If we are using dial-peers between cisco routers...

Hi All,I'm currently trying to upgrade my VMware Lab from CUCM 6.1.3. to 6.1.5.The process seems to be near completion when I receive the following error:" Error encountered: An unknown error occurred while accessing the upgrade file."The MD5 hash is...

Hello, Im trying to connect Iphone to CUMA with ASA like proxy, and I  having the next error in my ASA.This is the  escenario. |IPHONE (Wi-fi)| --inet -- |ASA| -- |CUMA| "SSL failed to set device certificate for trustpoint asa-iphone. Reason:  No dev...

Is an intercom overlay button not possible in CUCM?  Do I have to waste a button on th 7941's for the intercom or is there a different way to configure this without using a line button?Thanks,Dan.