CUEAC 10.5 Standard - Unable to Login

[Richard Simmons]

Hi All,

I am installing CUEAC 10.5 Standard and have followed the guide here;

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuacs/10_5_1_SR1/install_admin_guide/CUACS1051SRGUIDE.pdf

I have created the application user and assigned the correct groups as described in the document. I have also associated the end user with the phone and both the phone and UDP with the application user.

When i try to login i get the following error;

The extension you entered is invalid. Please contact your system administrator to obtain a valid extension for this application.

Thanks in advance,

Richard

[Aman Soi · Accepted solution]

Hi,

make sure you have selected roles for user group

Standard AXL API Access

•

Standard CTI Allow Calling Number Modification

•

Standard CTI Allow Call Park Monitoring

•

Standard CTI Allow Control of All Devices

•

Standard CTI Allow Reception of SRTP Key Material

•

Standard CTI Enabled

regds,

aman

[Richard Simmons]

Hi Aman,

Thanks for the prompt response, turns out i had missed 'Standard CTI Enabled' from the access control group - login now works.

Thanks,

Richard

[abd88elhak]

Hi

i have the same probelm

all roles are assigned to group but i still have the error message when i try to sign in on cuacs

regrads

[abd88elhak]

Hi 

i need help i still have the same error message 

regads

[Richard Simmons]

Have you created the access group and added all of the roles? once you've done that you need to ensure the user is assigned to the group.

[abd88elhak]

hi

the user is already assigned to group but still have the same problem

regards