Unified Communications Infrastructure

Hi Team,one of the user is not able to access the voice mail message from the cisco desk phone.gets the message to email and can access it but straight from desk phone says "no new messages"our environment:cucm cluster(Sub/Pub) 10.5exchange unified m...

We have the BE6000 system. On UC, voicemails are set to be relayed to the user's email address. We have a Smart Host configured to our Exchange Server 2013. We also have a receive connector set up on Exchange. When a user receives a voicemail, an ema...

Dear Team,One of my customer is willing to migrate his old version of CUCM and CUC into Latest version of 10.5, After completion of site inspection , i got the below information 1. Existing version of CUCM 7.1.5 install & configured on MCS server 781...

Hi team, I am asked to provide the list of cisco ip phones(desk phone)in our domain-connected to the network/working, thats not been used for the past 6 months. how would i generate an report at CUCM ? ThanksErin

Hello All,I have configured Traps to be sent to a remote server where they are captured and written to a log file. For some reason when I try to check the value of something the CallManager had sent in a Trap, CallManager says the OID doesn't exist.....

Hello All, Any ideas if adding ~* to the agent last name could potentially cause issues within the PCCE environment? We have noticed that our WFM team is doing that to agents profiles but do not know if I should be concern. Down below is an example. ...

I have recently deployed Cisco Prime Collaboration Assurance standard within our Vmware environment with the view to evaluate and deploy into production.I have successfully deployed within the environment and can log into the appliance via SSH via th...

We have a customer which would like to have centralized call processing here in the US.  However they would like the Collab Edge and MRA capability deployed at local branch offices overseas.  Is there a requirement for certain latency either between ...

Hi all We have SIP trunk between CVP and CUCMI want to block some calls based on spesific pattern  When  a call is transferred from CVP to CUCM  like 8XXXX52X   ,   I want to block this pattern of callsHow can I do this on Route Group or Route list o...

Some of my users have reported issues when recording an alternate greeting to use, and the locale is set to something other than US English (in this case UK English).  The greeting fails to play unless it is set to US English, even though the standar...

Dear Sir/Madam,        Cu want to upgrade cisco unified communication manager from 8.5.1 to 11.X,　I want to know is there any problem we should avoid?    such as license, database and configuration transfer to new 11.x version     we just have only o...

Hi AllI heard from somewhere that if we are planning to implement Cal Manager 10.x, IM&Presence 10.x implementation goes along with that. Could someone please throw some light on it ?   Regards