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CUP Most recent failure Thursday, January 1, 1970 8:00:00 CST

YWPeng4524314
Level 1
Level 1

Dears,

I got below error message after logon CUP.

I'm confused why the date is January 1, 1970?

Is there any impact on server operation2021-11-09_09-51-57-Clipboard.png

Thank you in advance.

1 Accepted Solution

Accepted Solutions

Hi,

That´s very odd because it seems that everything is fine with your ntp sync.

The errors that you see about the tomcat is just comestic accordingly with this bug

Cisco Bug: CSCvv41596 - "utils diagnose test" on IMP shows corrupt tomcat description

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvv41596 

How many IMP Servers do you have?

The database health of your servers is good?

You can check this at Cisco Unified IM and Presence Reporting -> System Reports -> IM and Presence Database Status -> Generate a new report.

Regards

Leonardo Santana

Regards
Leonardo Santana

*** Rate All Helpful Responses***

View solution in original post

5 Replies 5

Leonardo Santana
Spotlight
Spotlight

Hi,

Your server is sync with your NTP Server?

Regards

Leonardo Santana

Regards
Leonardo Santana

*** Rate All Helpful Responses***

Hi Leonardo,

Yes, synchronizing time with NTP server is working well.

Could you check your server using the commands:

utils ntp status

utils diagnose test

Regards

Leonardo Santana

Regards
Leonardo Santana

*** Rate All Helpful Responses***

Here is the result, thank you ^_^

2021-11-10_09-01-21.png

Hi,

That´s very odd because it seems that everything is fine with your ntp sync.

The errors that you see about the tomcat is just comestic accordingly with this bug

Cisco Bug: CSCvv41596 - "utils diagnose test" on IMP shows corrupt tomcat description

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvv41596 

How many IMP Servers do you have?

The database health of your servers is good?

You can check this at Cisco Unified IM and Presence Reporting -> System Reports -> IM and Presence Database Status -> Generate a new report.

Regards

Leonardo Santana

Regards
Leonardo Santana

*** Rate All Helpful Responses***