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CUPC 7.0(2) windows 7 problems

tim-griffin
Level 1
Level 1

In the process of upgrading hundreds of PC's to Windows 7 occasionally some of the upgraded users have all of their contacts grayed out after opening the CUPC on their PC. Most of the upgraded users work, but some don't. The firewall policy is set to "ON" but allow all connections. What else could cause this? We see in the firewall logs TCP ports in the 56000 ranges are being dropped destined to or from the Presence server.

1 Reply 1

Hi Tim,

For your information this version of CUPC is not supported with Windows 7. That means that it might work but has never been tested with it.


What do you mean by contacts greyed out? Do you mean they appear offline ?

The presence information is delivered to CUPC via SIP messages from CUP server and the port range according to the release notes is from 50000 to 50063

There is no known port in the range of 56000 that is used between CUPC and CUP. At least I don't see it in the guide.


Regards,

Christos