CUPS 8.5 External Compliance Server using Oracle

[ovalledw]

Hi,

Has anyone used Oracle as an external database for CUPS 8.5 Compliance Server feature? Work for a financial institution and need to get our CUPS IM archived and stored for several years.

If so, is there a Cisco document or any other document that provides the pre-requisite of the Oracle Database server?

[Aaron Harrison]

Hi

Postgres is the only supported DB, see this guide : http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/install_upgrade/database/guide/Preparing_database_setup.html

If you are really keen on using Oracle you should be able to put something together to transfer data from the Postgres DB that CUPS requires into the Oracle DB server you want to use.

Regards

Aaron

[ovalledw]

Thanks for your reply. I do not understand how Cisco supports 3rd party external DBs for the compliance feature but only support one at the moment. That is why I love Cisco (being sarcastic).

[Jonathan Schulenberg]

You're preaching to the choir. Two remarks though to be fair:

1. Make sure you channel that request to your Cisco AM. They need to file an enhancement request. The BU allocates developer resources based on what customers ask for. If the BU doesn't see a request for something [from revenue-generating customers] it will never happen.
2. The Cisco support organization only has to support scenarios that the BU has explicitly tested. This prevents the costs of ESW contracts from going through the roof due to a deluge of SRs and defects for things that the BU never intended to work in the first place.

[ovalledw]

Good point Jonathan and that is why I opened a SR from this thread. I have to say I am impressed with the quick response from this forum. Much faster then getting a TAC person, seriously.

[michael-luo]

That's the Darwin's rule.  Only smart people (like Jonathan) have extra bandwidth to hang on the forum. 

Michael