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CUPS: Integrating CUPC with Unity Voicemail Messages

Afternoon all,

I am attempting to setup CUPS so that voicemail messages from Unity are received to CUPC as well as the desk phone.

I have configured the voicemail server and voicemail profile and assigned the relevant user to the voicemail profile. I am not entirely sure which login credentials I need to enter for Personal Communicator under ‘Preferences/Account/Voice Messaging’. Will this be the account details of the Unity Server or the subscriber details?

Platform Version as follows:

CUCM version – 6.1(4)

CUPS Version – 7.0(6) (VMware environment for testing)

Cisco Unity 4.2 Build 4.2(1)

I am concerned that our Unity server is incompatible with this feature. On our Unity server I am attempting to configure ‘Allow Users to Access VoiceMail Using IMAP client’ for a user to access voicemail from CUPC. The option should be under Licensed Features which I cannot find. Please see attached screenshot.

Any help would be appreciated. Thanks Jamie