error when add user

[Faisal.Saoud]

Hi,

I cannot add user to CUC v11.0 why?

[Aseem Anand]

Hi Faisal,

As per the screenshot attached, it seems you are running out of licenses. You need to check the license usage on your PLM server.

Refer to the guide below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/10_0_1/userguide/CPLM_BK_U7066CD8_00_user-guide-rel-10-0-1/CPLM_BK_U7066CD8_00_user-guide-rel-10-0-1_chapter_0100.html

Aseem

[Faisal.Saoud]

Hi Assem,

Thanks for response reply.

When I go to Cisco Prime License Manager the message "Cisco Prime License Manager was removed from this server by the system administrator on Tue Aug 4 21:26:10 PDT 2015. If you require further assistance please contact the system administrator. " appears. Why?

[Jitender Bhandari]

Hi Faisal,

How many servers do you have in your CUCM cluster and how many in Unity, PLM can be co-resident with any server.

JB

[Faisal.Saoud]

Hi Jitender,

I have one server for cucm and one server CUC in the cluster.

Faisal

[Jitender Bhandari]

Hi Faisal,

So you you tried PLM link on CUC try it on CUCM or vise versa.

JB

[Aseem Anand]

Hi Faisal,

Can you please login to CLI of PLM and verify if the PLM service is running? You can use the command " Utils service list"

Aseem

[Faisal.Saoud]

Hi Assem,

How to login to CLI of PLM?

Faisal

[Aseem Anand]

Hi,

First you need to find out which server is acting as your PLM? Is the CUCM, CUC or you have a dedicated PLM?

If you are not sure of your PLM then do a SSH session using putty first to CUCM and then CUC and run the command "run sql select * from licenseserver". The server which gives you an output will be your PLM server.

Aseem