02-20-2024 11:11 AM
Hello ,
I have a cluster contains: CUCM01 , CUCM02, IM Presence 01 and IM Presence 02 with version 14.0.1
The backup not passed it give me this message : unable to contact server. master or local agent could be down , on IM Presence 01 and IM Presence 02.
Could you help me please ?
Best regards
02-21-2024 04:14 AM
@Steven Lthank you for your reply ,
here the answer :
Best regards
02-21-2024 04:04 AM - edited 02-21-2024 04:04 AM
also, based on your other posts, i think you have some other issues going on with your cluster.
did you ever get this resolved?
Cisco sync agent not starting on IM and peresence - Cisco Community
02-21-2024 04:17 AM
@Steven Lthe problem of service Cisco sync agent is resolved , after regenerate service tomcat and ipsec an all nodes
Best regards
02-21-2024 04:36 AM
have you rebooted the entire cluster since this?
i would recommend doing so.
02-21-2024 04:39 AM
@Steven L, not yet .
Best regards
02-21-2024 04:43 AM - edited 02-22-2024 04:52 AM
just to clarify for you......the ipsec cert is used to encrypt the backup session from each server. i am not sure you need to upload anything to anywhere, as @Roger Kallberg stated, i have never done this before.
your cert stores are out of whack for sure.
rebooting should help things sync back up.
02-21-2024 04:50 AM
02-22-2024 11:28 AM
how did it go?
02-22-2024 11:42 AM
I have not yet scheduled the cluster restart with my client.
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