Forwarded calls to Unity look "direct" instead of "forwarded"

[Sean McQuade]

Hi all,

I have a lab environment and am having a strange problem on it. I have CUCM 8.6 with a Unity SIP integration. I have set up users in CUCM and users in Unity. When I call from one extension to another and send the call to voicemail, I get the message "Please enter your pin" as opposed to the user's greeting, eg.

1001 -> 1002

1002 CFA to 5000

1000 hears "Please enter your pin" and not 1002's greeting

I have checked the port monitor on the RTMT and can see that the call  is coming in and showing as "Direct" instead of forwarded which is why  it's hitting the Attempt Sign-In. Any reason why this call would be showing as coming direct from 1001 as opposed to forwarded?

Thanks

Sean

[Aaron Harrison]

Hi Sean

Can you detail your integration - i.e. SCCP/SIP, and screen grab your configuration of the integration from pilot to trunk/ports?

If SIP, have you checked 'redirection headers' on the trunk as per the docs?

Aaron

[Sean McQuade]

Hi Aaron, I've checked and outbound redirecting is enabled - I've reset the trunk and it still looks like a direct call on the Unity port.

[Gergely Szabo]

Hi,

can you port monitor a call to see whether the redirectId contains anything?

G.

[Rob Huffman · Accepted solution]

Hi Sean,

First off, I must give Aaron & "G" the +5 they deserve here for

their great tips

It doesn't look like it's checked on the "Inbound" calls;

Redirecting Diversion Header Delivery - Inbound (should be checked)

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/integration/guide/cucm_sip/cucintcucmsippdf.pdf

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

[Sean McQuade]

Hi Rob,

Seems I mis-read the documentation and thought you only had to tick the outgoing redirecting headers. Although, ticking this and resetting the trunk still didn't seem to fix the problem, but after I did a complete reboot of the CUCM and CUC, it is now working correctly.

Thanks

Sean

[Rob Huffman]

Hey Sean,

Nice work my friend! Thanks for updating the thread

with your actual results (+5)

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen