09-01-2014 05:02 AM - edited 03-19-2019 08:33 AM
Recently we find out that we cannot login correctly to our CUCM user interface (not admin, admin is ok). After you log in with a user we got an error window - An error has occurred while retrieving data. Also inside user interface all can be modified but nothing cann't be saved - we get the same error whet hit the save button.
Couple of days ago it was ok and everything worked. What it can be? Is there any way to troubleshoot it?
09-02-2014 03:38 AM
The problem got away last night but i still dont understand what it was. In my opinion it may be concerned with some log rotating or other ... but i am no shure.
09-02-2014 08:05 PM
You can get the Tomcat and perfmon logs for the time stamp to check if there was any spike in CPU or memory usage for that duration.
HTH
Manish
09-03-2014 03:29 AM
Thanks! If it pops up again i'll try to check this. Maybe it also be useful to change Debug Trace Level of CCMUser Web Service to debug instead of standard info.
03-02-2015 12:45 PM
I have run into this issue a couple of times and in each instance restarting Tomcat has resolved the issue.
01-07-2016 11:49 AM
You bet hhbalfour
01-07-2016 12:58 PM
If this is recurring issue (after restarting Tomcat the issue comes back in a few days or hours) there might other things going on. Possibly check into Syslog (the CiscoSyslog file, can be grabbed from RTMT). And check our the time when it happened if some else is going on.
"show status" will give you the current CPU/momory status
09-10-2017 10:29 PM
Hi TEam ,
User getting this error on user interface and he is not able to update speed dial because of this , Please can you some one advise... ?
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