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GETTING ERROR MESSAGE"You cannot login because the phone is JAL-enabled' while logging into CAD

Hello All,

One of my customer is facing problem while loging into CAD. They were getting an error message"

You cannot login because the phone is JAL-enabled.  
        JAL-enabled phones are not compatible with CAD".

I gone through some cisco document saying that Join across line/Direct transfer across policy option status should be set to OFF. But i dont find option in 9971 series phone.

Any Reply for this query. Highly Appreciated.
6 Replies 6

Gergely Szabo
VIP Alumni
VIP Alumni


are we talking about UCCE or UCCX? What version?


Hi Gergely,

My customer is running UCCE

UCCE 9.0

Jonathan Schulenberg
Hall of Fame
Hall of Fame

That's because the JAL function is inherent to the 8961/9951/9971 phone and cannot be disabled. You'll need to upgrade to a release that supports this phone model or use a different phone.

Please remember to rate helpful responses and identify helpful or correct answers.

Hi Jonathan,

But this issue is particularly happening for one user. Other agents using 9971 series, don't have any issues while logging into CAD

Any suggestion on this. Would be very helpful

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