Roger Weiss wrote:
- I need to logon in to a Cisco Call Manager System; how do I do that and can I do that from my desk or do I have to connect to equipment?
You can access the CallManager for day to day administration via a web browser.
Example: https:///ccmadmin/
We cannot help you with the login username and password, so hopefully you have that information.
Roger Weiss wrote:
- I need to change the Time that it displays to the phones; how do I do that?
SCCP Phones pull time from the CallManager itself. The Date Time group in the Phone's Device Pool dictates the timezone offset. SIP Phones need a Phone NTP reference to point to to pull their time, and also get their TZ offset via Date Time Groups.
Roger Weiss wrote:
- I need to add a New Phone to our system - same model
You would go to Device > Phone then click Add New. Alternatively, you can find another phone in the system which is the same model, and use the Copy feature.
Roger Weiss wrote:
- can you direct me to either documentation or training for future needs?
Yes!
Online documentation:
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Online support (you're already here!):
http://supportforums.cisco.com/
Books:
http://www.amazon.com/Implementing-Unified-Communications-Foundation-Learning/dp/1587204185
http://www.amazon.com/Implementing-Unified-Communications-Foundation-Learning/dp/1587142538/
Classes:
http://www.globalknowledge.com/training/course.asp?pageid=9&courseid=15512&catid=206&country=United+States
Anthony Holloway
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