09-20-2012 05:52 AM - edited 03-19-2019 05:34 AM
Hi,
I have got two IP IVR Servers one with 150 ports and another with 6 ports in Active/Backup style.
I need to monitor how many CTI Ports are used and how many are free and make a trent report for further analysis of traffic.
can someone guide me how to achieve that?
Thanks,
Gautam Gandhi
12-26-2012 09:34 AM
Gautam,
Hi. Were you able to find a way to monitor how many CTI Ports are in use in realtime? If so let me know. I need to monitor them as well.
-Jose
12-26-2012 10:03 AM
Hi,
You can use RTMT (Real Time Monitoring Tool) to monitor CTI Ports.
1) Open RTMT-> CallManager-> CTI Manager/CTI Search
* UCCX's CTI Port are APPID=Cisco IP IVR
Regards
Please rate all useful posts
_____________________________
MDGDP, CCNA, CCNA Voice certified
07-19-2013 12:08 PM
Hi Leosalcie,
I am trying to do the same monitoring, and I have the follow question:
What is APPID? I follow the procedure using RTMT and the program request to me following information, after I marked the APPID:
Specific Application Id, Wildchar at being or end, Comma separated addresses
Thanks,
Wilson
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